Question 1

Can I drop off my items to you?

Accepted Answer

Yes, you can drop off your items to any of our 7 locations. No bookings are needed; simply bring the materials in your car or trailer and follow instructions from our staff when you arrive.

Question 2

Is the service really free?

Accepted Answer

Yes! Our household scrap metal and eWaste collection service is 100% free. There are no hidden fees or charges.

Question 3

What areas do you service?

Accepted Answer

We service four major NSW regions: Maitland, Lake Macquarie, Newcastle and Central Coast, plus many surrounding suburbs. Use our suburb checker on the homepage to confirm we service your area.

Question 4

How do I book a pickup?

Accepted Answer

Simply fill out our online booking form with your details, address and what items you need collected. Select your preferred date and we'll confirm your booking via email.

Question 5

What can you collect?

Accepted Answer

We collect household scrap metal, appliances (fridges, washing machines, microwaves), automotive parts, exercise equipment and eWaste (computers, TVs, phones). Check our 'What We Collect' page for the full list.

Question 6

What can't you collect?

Accepted Answer

We cannot collect lithium batteries, gas bottles, glass, mattresses, solar panels or any hazardous materials like chemicals, paint, or asbestos.

Question 7

Do I need to prepare items before collection?

Accepted Answer

Yes, please: (1) Empty all fridges and appliances, (2) Remove lithium batteries from power tools, (3) Separate gas bottles from BBQs, (4) Place items kerbside the evening before your scheduled pickup.

Question 8

When should I put items out for collection?

Accepted Answer

Place your items on the kerbside the evening before your scheduled collection day. This ensures we don't miss your pickup if we arrive early.

Question 9

What if you miss my pickup?

Accepted Answer

We will never miss your collection. We ask that you allow 1-2 days for collection (longer for extreme weather). We will only ever 'Fail' your collection if the items are not present, or we are unable to safely stop. If you have any concerns please email us on hhc@ausmetalrecycling.com.au

Question 10

Do you offer same-day pickups?

Accepted Answer

Do you offer same-day pickups?

Question 11

Can I leave items inside my property for collection?

Accepted Answer

No, all items must be placed kerbside (on the nature strip or driveway entrance) for collection. Our team cannot enter properties for safety and liability reasons. We respectfully ask that you DO NOT contact us to personally remove items from your household.

Question 12

What happens to the items you collect?

Accepted Answer

All materials are taken to Australian Metal Recycling facilities where they're processed and recycled responsibly. Metals are melted down and reused, eWaste is properly dismantled and components are recovered.

Question 13

Do you service commercial or trade customers?

Accepted Answer

Yes we do. For commercial and trade services, please contact

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